SciELO - Scientific Electronic Library Online

 
vol.11 issue1Use of Augmented Reality Technology as a Didactic Resource in University TeachingRelationship between Selection Procedures for Higher Education and Academic Performance of Students, based on a Classification using Fuzzy Sets author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand

Journal

Article

Indicators

Related links

  • On index processCited by Google
  • Have no similar articlesSimilars in SciELO
  • On index processSimilars in Google

Share


Formación universitaria

On-line version ISSN 0718-5006

Abstract

FONTALVO, Tomás J.  and  DE LA HOZ, Efraín J.. Design of a Quality Management System ISO 9001:2015 in a Colombian University. Form. Univ. [online]. 2018, vol.11, n.1, pp.35-44. ISSN 0718-5006.  http://dx.doi.org/10.4067/S0718-50062018000100035.

In the development of this research, the criteria and structures for the design and implementation of a quality management system are established, considering ISO 9001:2015 for a university institution in Colombia. As a theoretical basis for the elaboration of this research the concepts of quality management systems, standardization and high quality guidelines for academic programs were considered. As a result of this research, the university sector and the society in general are provided with operational structures and a program for the design and implementation of the quality management system in a university institution. Also, the activities, and the responsible people associated with the design and implementation of ISO 9001:2015 are defined.

Keywords : quality management system; processes; university education; risk management.

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )