80 4Evaluación de satisfacción en la implementación de un nuevo sistema de telemedicina en el Servicio de Otorrinolaringología del Complejo Asistencial Dr. Sótero del Río (CASR) durante la pandemia de COVID-19Adherencia al uso de audífonos en adultos mayores chilenos con hipoacusia 
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Revista de otorrinolaringología y cirugía de cabeza y cuello

 ISSN 0718-4816

MENA C., Carlos et al. Teleconsultation in otolaryngology during the pandemic by COVID-19, our experience. Hospital de Clínicas. San Lorenzo, Paraguay 2020. Rev. Otorrinolaringol. Cir. Cabeza Cuello []. 2020, 80, 4, pp.411-416. ISSN 0718-4816.  http://dx.doi.org/10.4067/S0718-48162020000400411.


Teleconsultation can be useful as a triage to prevent patient exposure to the COVID-19 virus, classifying infectious ones and perfecting hospital resources, to direct those considered priority for face-to-face care.


To assess the degree of satisfaction of teleconsultation care.

Material and Method:

Observational design study, descriptive, cross-sectional, retrospective, simple random probabilistic sampling. Surveys were conducted on the quality of care of the teleconsultation service during July 2020.


86 patients were contacted, 78 were surveyed. The average age was 32.2 years, 58.97% was female. 73% came from Asunción and metropolitan area, 27% of rural areas. Most common reasons for consultation were nasal obstruction, hearing loss and throat discomfort. 66.67% did not require help in carrying out the consultation. 74.35% avoided attending the doctor during the pandemic. 51.72% (30) for prevention or fear of infection. 51.28% reported worsening of their ailment during quarantine. There was an important level of attention satisfaction (9.41 ± 1.3). 82% reported that this mode of care can be implemented as an option in the service, although 70.5% require a face-to-face consultation.


Most of the patients were in the economically active age range. Most of the patients did not required help for teleconsultation reflecting the ease of access to it. Teleconsultation reduced the need for face-to-face consultation, the degree of acceptance of the teleconsultation system is high, translated into the high rates of satisfaction and acceptance of the modality.

: COVID-19; tele-otolaryngology; telemedicine; satisfaction; pandemic.

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