80 4Teleconsulta en otorrinolaringología durante la pandemia por COVID-19, nuestra experiencia. Hospital de Clínicas. San Lorenzo, Paraguay 2020 
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Revista de otorrinolaringología y cirugía de cabeza y cuello

 ISSN 0718-4816

GARCIA-HUIDOBRO N., Francisco et al. Satisfaction evaluation in the implementation of a new telemedicine system in the Otorhinolaryngology Service of Dr. Sótero del Río Health Center during the COVID-19 pandemicx. Rev. Otorrinolaringol. Cir. Cabeza Cuello []. 2020, 80, 4, pp.403-410. ISSN 0718-4816.  http://dx.doi.org/10.4067/S0718-48162020000400403.


Due to the SARS-CoV-2 pandemic, clinical consults and elective surgeries were suspended or decreased to avoid spreading the disease to patients and health personnel. In our country telemedicine has been implemented as an alternate way to obtain medical attention. Given that this attention paradigm has only been recently implemented in our specialty at the national level, it is important to know the perception of the patient and health care provider in order to evaluate its feasibility as a new modality of care in the future.


To assess the patients and healthcare providers satisfaction regarding the use of telemedicine in the Otorhinolaryngology Department.

Material and Method:

Prospective observational study. Two satisfaction surveys previously reported in the literature were adapted for the patient and health provider. The surveys were sent after each telemedicine consultation via email to the patient, and as part of the telemedicine platform for the provider and answered voluntarily. The responses were analyzed using proportions.


answered surveys were obtained from 51 patients and 69 healthcare providers. In 98% of patient's telemedicine facilitated access to care, which was found to be as good as a clinical consult in 91% of the telehealth visits. 98% would use it again and recommend it to family or friends. In 98% of providers were satisfied with the teleconsultation and 89% with the platform.


teleconsultation is satisfactory for both patients and providers in our hospital. This new attention modality is a valuable tool to complement the standard otolaryngologist clinical assessment.

: telemedicine; teleconsultation; patient satisfaction; otolaryngology; COVID-19.

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