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Ingeniare. Revista chilena de ingeniería

versión On-line ISSN 0718-3305

Resumen

RODRIGUEZ-PONCE, Emilio; PEDRAJA-REJAS, Liliana; MUNOZ-FRITIS, Camila  y  ARANEDA-GUIRRIMAN, Carmen. Knowledge management and organizational culture in Chilean higher education institutions. Ingeniare. Rev. chil. ing. [online]. 2022, vol.30, n.2, pp.266-278. ISSN 0718-3305.  http://dx.doi.org/10.4067/S0718-33052022000200266.

Knowledge management is a primary task in creating strategic value in institutions. In this context, the research aims to explore the influence of organizational culture on knowledge management. For this purpose, a questionnaire was applied to 29 leaders of intermediate management teams of four higher education institutions operating in different regions of Chile. SPSS 27.0 software was used for statistical analysis of the data. Results show that innovative culture has a favorable impact on the specific phases of creating and storing knowledge. Competitive culture positively impacts knowledge creation; the bureaucratic culture has a favorable influence on applying knowledge, while community culture has a positive impact on the process of creating, sharing, and applying knowledge. The research carried out provides empirical evidence about the relationship between organizational culture and knowledge management. It is concluded that the relationship between these dimensions demands some fundamental care. First, it is necessary to differentiate between various types of culture; second, it is necessary to identify the different phases of the knowledge management processes; Third, it is necessary to establish concrete and specific relationships between the different types of cultures identified and the different phases of the defined knowledge management process. In this way, it will be possible to advance in achieving results of strategic importance (general, long-range, that generate implications) but safeguarding the specificities of each case, which are essential to take into account so as not to generate ambiguous results.

Palabras clave : Organizational culture; knowledge management; organization; teams; middle direction.

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