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Ingeniare. Revista chilena de ingeniería

On-line version ISSN 0718-3305

Abstract

RODRIGUEZ-PONCE, Emilio; PEDRAJA-REJAS, Liliana  and  ARANEDA-GUIRRIMAN, Carmen. Decision-making process and organizational performance in private companies in northern Chile. Ingeniare. Rev. chil. ing. [online]. 2013, vol.21, n.3, pp.328-336. ISSN 0718-3305.  http://dx.doi.org/10.4067/S0718-33052013000300003.

The aim of this research is to describe the relationship between decision-making process and organizational performance of private companies in northern Chile. With this purpose a quantitative methodology was applied to a questionnaire addessed to a sample of 96 top management executives of private institutions of northern Chile, corresponding to a response rate of 22.2%. Intentional sampling technique was used. Three linear regression analysis were performed and their results show that organizational performance is explained by 59.9% for the quality of strategic decisions (p <0.01), the quality of strategic decisions is explained by 61.5% for the degree the degree of rationality of the process of strategic decision-making (p <0.01) and the cognitive conflict and cognitive flexibility explained 76.4% of the rationality of the decision-making process (p <0,01). Therefore, it is concluded that the decision-making process includes a number of elements that affect the quality of strategic decisions, the latter being the one related directly and positively to organizational performance of institutions.

Keywords : Quality of strategic decisions; organizational performance; rationality; flexibility; cognitive conflict; strategic decision-making process.

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