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Ciencia & trabajo

versión On-line ISSN 0718-2449


DIAZ BERR, Ximena et al. Development and validation of an instrument for the measurement of external violence at work and its risk factors in a population of chilean workers. Cienc Trab. [online]. 2018, vol.20, n.62, pp.61-69. ISSN 0718-2449.

External workplace violence, is understood as that perpetrated by persons outside the organizations such us customers, users, assail ants, and it is a form of workplace violence, a problem of public health of growing magnitude. In Chile, the measurement of external labor violence as well as its links with mental health have been little studied, in part by the absence of evaluation tools.


to develop and validate an instrument to measure and characterize external workplace violence, risk factors and effects on mental health in workers from the health, education, retail, and public administration.


qualitative and quantitative tech niques: focus groups, expert panel and application of the instrument to 554 workers.


factor analysis obtained 7 factors relating to physical, not physical violence and causes related to the work place, the users, and workers - men and women. The internal con sistency and reliability of the instrument are statistically significant. Confirms its ability to discriminate the existence of external work place violence, it intensity and risk factors in the studied sectors. Failure to observe significant correlations with psychopathology measured by GHQ-12.


The instrument has the properties to discriminate and measure the external workplace violence in the sectors considered.

Palabras clave : violencia externa; validación instrumen to; salud mental.

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