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Psykhe (Santiago)

versión On-line ISSN 0718-2228

Resumen

WEISS, Carolina. Fonoinfancia: Sistematization of an Intervention Using a Telephone Help-Line. Psykhe [online]. 2005, vol.14, n.1, pp.89-105. ISSN 0718-2228.  http://dx.doi.org/10.4067/S0718-22282005000100008.

This article presents the results of an investigation about the creation and development process of a help phone line service, through the perceptions of the professionals who take care of the calls and the callers who use the service. A qualitative methodological design was used. The totality of the professionals of Fonoinfancia service and sixteen users participated in the study. The results show the effectiveness of Fonoinfancia service, which is evidenced by the satisfaction of professionals and users of the service. This satisfaction responds to the good fulfillment of the objectives proposed by the Fonoinfancia service and to the positive evaluation that the users make, who find responses to their demands of assistance.

Palabras clave : telephonic assistance; counselling; preschoolers.

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