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Revista médica de Chile

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MOORE, PHILIPPA; GOMEZ, GRICELDA; KURTZ, SUZANNE  and  VARGAS, ALEX. Doctor patient communication: Which skills are effective?. Rev. méd. Chile [online]. 2010, vol.138, n.8, pp.1047-1054. ISSN 0034-9887.

Effective Communication Skills form part of what is being a good doctor. There is a solid evidence base that defines the components of effective communication. This article offers a practical conceptual framework to improve physician patient communication to a professional level of competence. There are six goals that physicians and patients work to achieve through their communication with each other. These are to construct a relationship, structure an interview, start the interview, gather information, explain, plan and close the interview. The outcomes that can be improved with an effective communication and the "first principles" of communication are described. A brief look at the historical context that has influenced our thinking about communication in health care is carried out. Finally, the Calgary Cambridge Guide, an approach for delineating and organizing the specific skills required of an effective communication with patients is described. It is clear from the literature that better communication skills improve patient satisfaction and clinical outcomes.

Keywords : Communication; Outcome assessment (Health care); Physicianpatient relations.

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