Resumen

MARCOS FRANCISCO, Diana. The arbitration of consumption as an extrajudicial means of conflict resolution in the Spanish normative system. RDUCN [online]. 2011, vol.18, n.1, pp. 241-266. ISSN 0718-9753.  doi: 10.4067/S0718-97532011000100010.

This piece of work aims to study the arbitration system of consumption in Spain, where different Alternative Dispute Resolutions are incorporated. In this sense, not only the arbitration of consumption in a strict sense is analyzed indicating its field of application and its main characteristics, but also the mediation and the settlement, the other extrajudicial means of conflict resolution that take place within the same consumption arbitration procedure. And all of this under the light of the regulating norms of the Spanish system and, especially, of the recent Royal Decree 231/2008, of February 15, that regulates the Arbitration of Consumption System.

Palabras clave : Arbitration; mediation; conciliation; consumers or users; businesspersons or professional persons.