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Ingeniare. Revista chilena de ingeniería

versão On-line ISSN 0718-3305

Resumo

CAMPO HERRERA, Soledad  e  ORTEGA NAVAS, Ma. Carmen. Validation of the self assessment survey of the administrative and service units. Ingeniare. Rev. chil. ing. [online]. 2017, vol.25, n.2, pp.338-349. ISSN 0718-3305.  http://dx.doi.org/10.4067/S0718-33052017000200338.

For over than a decade Universidad Mayor (UM) has been implementing various accreditation and self-study assessment processes involving the institution as a whole, as well as a considerable number of academic programs. As a consequence, there have been yearly institutional satisfaction surveys answered by teachers and students that provided information on different academic and management units, making evident the need to seek the opinion of the administrative staff as well.

This paper presents the results of the validation of the self-assessment questionnaire devised for the administrative and service units of the UM, instrument organized according to the criteria of the European Foundation of Quality Management (EFQM) model.

The research is considered within the exploratory and descriptive studies. The validation of this instrument was carried out in two stages, firstly, by consulting the opinions of experts and different representatives of the staff, which resulted in a progressive improvement of the tool, secondly, by applying the instrument to a representative population sample of397people from 36 different units of the institution which validated the regularity and tendency of the instrument. Finally, the results show that the instrument is reliable and valid to measure the dimensions and variables.

Palavras-chave : Quality; self-study assessment; administrative staff; evaluation tools and validation.

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