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Ingeniare. Revista chilena de ingeniería

versão On-line ISSN 0718-3305

Resumo

PINHEIRO DE LIMA, Orlem; BREVAL SANTIAGO, Sandro; RODRIGUEZ TABOADA, Carlos Manuel  e  FOLLMANN, Neimar. A new definition of infernal logistics and how to evaluate it. Ingeniare. Rev. chil. ing. [online]. 2017, vol.25, n.2, pp.264-276. ISSN 0718-3305.  http://dx.doi.org/10.4067/S0718-33052017000200264.

The market has required of the organizations, efficiency, effectiveness, creativity and agility, to be competitive and have their strategies aimed at the sustainability of business defined. In this context, logistics emerges as one of the important links in corporate strategies. However, in prior reading about this topic, there is a lack in the literature about the organization and evaluation of internal logistics. Looking to fill this gap, this paper aims to identify the importance of evaluating internal logistics, identifying its component parts and how they are structured and measured, based on the literature and answers of experts in this field. The degree of importance of these parts will be evaluated by three companies, using a Likert scale. The identification of the component parts of the internal logistics, the weights of the priorities of these parts, and its performance index are showed, which enable the companies to improve their competitiveness.

Palavras-chave : Internal logistics; diagnostic model; performance; competitiveness.

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