Resumen

DE LA FUENTE MELLA, Hanns; MARZO NAVARRO, Mercedes  y  REYES RIQUELME, María Jesús. ANALYSIS OF SATISFACTION OF STUDENTS OF THE FACULTY OF ENGINEERING OF UNIVERSIDAD DE TALCA. Ingeniare. Rev. chil. ing. [online]. 2010, vol.18, n.3, pp. 350-363. ISSN 0718-3305.  doi: 10.4067/S0718-33052010000300009.

In the past few years the ambiance of universities have experimented significant changes that have made universities alert about two aspects that are closely linked: perceived quality of service and satisfaction. In this work we develop, implement and evaluate a wide measure of satisfaction of students of the Faculty of Engineering of Universidad de Talca, Chile, and the relationship between satisfaction experienced by them and their loyalty to the institution offering the service. On the basis of the previous thing, this study will establish by means of a model of relations, since the satisfaction of the students are reflected in their behaviors, which help the institution to ensure its survival en the environment in which they operate.

Palabras clave : Higher education; service quality; global satisfaction; loyalty; fidelity.