Journal of technology management & innovation
versión On-line ISSN 0718-2724
KAMOUN, Faouzi; WERGHI, Naoufel y AL BLUSHI, Mohammed. On the Appropriateness of Incident Management Systems in Developing Countries: A Case from the UAE. Journal of Technology Management & Innovation [online]. 2010, vol.5, n.4, pp. 57-69. ISSN 0718-2724. doi: 10.4067/S0718-27242010000400005.
Road traffic incidents are eliciting growing public concerns due to their devastating social, economical, and environmental impacts. The severity of these random events is particularly alarming in developing countries, where the situation is just worsening. Recently, Incident Management Systems (IMSs) have been proposed as powerful tools to enhance the coordination and management of rescue operations during traffic accidents. However, most of the available commercial IMS solutions are designed for large metropolitan cities and within the contexts of developed nations. This paper explores the issues of appropriateness and customization of IMS solutions in developing countries through an exploratory inquiry consisting of a case study from the United Arab Emirates (UAE). The paper also explores the important issues related to managing the organizational changes that an IMS introduces to the operations of the command and control room. This contribution calls for the development of more comprehensive theoretical frameworks that can guide towards the implementation of appropriate IMS solutions in developing countries. Our research highlights the need for developing countries to acquire appropriate IMS solutions that are tailored to the local organizational work context in which these systems will be used. The experience reported herein can also inspire other public safety agencies in developing countries to consider the option of developing customized IMS solutions that best suit their needs.
Palabras clave : Incident Management System (IMS); technology adoption; technology management; IT innovation and diffusion; E-collaboration; appropriateness; digital divide.